STORE POLICY

1. About Us

Luxe Loop is an online retail store operating in the United Kingdom.

Contact details:
Email: deividy734@gmail.com
Live Chat: Available directly on the website

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years old;

• You are legally capable of entering into binding contracts;

• The information provided is accurate and complete.

3. Orders and Contract Formation

3.1 All orders placed through the website are subject to acceptance.

3.2 A contract is formed only when you receive written confirmation that your order has been accepted.

3.3 We reserve the right to refuse or cancel any order in case of suspected fraud, pricing errors, or product unavailability.

4. Pricing and Payment

4.1 All prices are displayed in GBP (£) unless otherwise stated.

4.2 Prices may change at any time, but changes will not affect confirmed orders.

4.3 Payment must be received in full before dispatch of goods.

4.4 We are not responsible for bank or payment provider processing delays.

5. Delivery

5.1 Delivery times are estimates and not guaranteed.

5.2 We are not liable for delays caused by external factors including courier delays, customs, weather conditions, or force majeure events.

5.3 Risk in the goods passes to the customer upon delivery.

6. Consumer Cancellation Rights (UK Law)

Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving the goods.

Conditions:

• The item must be unused and in original condition;

• The customer must notify us within 14 days of delivery;

• Refunds will be processed within 14 days of receiving the returned goods.

Return shipping costs may be borne by the customer unless the item is faulty.

7. Faulty or Defective Goods

Under the Consumer Rights Act 2015, customers are entitled to:

• A full refund within 30 days if goods are faulty;

• A repair or replacement if a fault occurs within 6 months (unless proven otherwise);

Proof of purchase is required.

8. Intellectual Property

All content on this website (including logos, images, text, and design) is the property of Luxe Loop and protected under UK intellectual property laws. Unauthorized reproduction is strictly prohibited.

9. Limitation of Liability

To the extent permitted by law, Luxe Loop shall not be liable for:

• Indirect or consequential losses;

• Loss of profits, revenue, or business;

• Website interruptions or technical issues beyond our control.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

10. Data Protection and Privacy (UK GDPR)

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

We collect personal information for:

• Processing orders;

• Customer communication;

• Legal compliance;

• Improving user experience.

Customers have the right to:

• Access their data;

• Request correction;

• Request deletion (where applicable);

• Lodge a complaint with the Information Commissioner’s Office (ICO).

Data protection requests:
Email: deividy734@gmail.com

11. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.